What does organizational resilience refer to in a changing environment?

Organizational resilience refers to the adaptive capacity of an organization to respond to and thrive in a changing environment. This concept encompasses the ability to anticipate, prepare for, respond to, and adapt to unforeseen challenges and disruptions, ensuring that the organization can sustain its operations over time. Resilience is not just about recovery but also involves improving and evolving in the face of change, thereby positioning the organization for future success.

In the context of resilience, an organization's adaptive capacity includes flexibility, innovation, and the capability to learn from experiences. Organizations that demonstrate high levels of resilience can pivot effectively in response to market shifts, technological advancements, or crises, maintaining their core functions while exploring new opportunities.

Other choices, although important in their own right, do not fully capture the essence of organizational resilience. Maintaining customer satisfaction, ensuring financial stability, and holding market share are all relevant to an organization's success, but they represent more static components rather than the dynamic, flexible nature emphasized in the concept of resilience.